Quest for Excellence: KC See’s Blog

LOOKING FOR OPPORTUNITIES

Published on Tuesday, June 23rd, 2009 | 2 Comments

ENTREPRENEURS ARE A SPECIAL BREED – they are a brave lot who are willing to take risks and face an uncertain future, to start and manage their own companies. Perhaps they want out from the big corporation; perhaps they have ideals on how a company should be run and want to try their hands at it, or maybe they have a great business idea which they are sure will reap in the profits.

Opportunities are always knocking. The question is: “How does one recognize it, when it comes?”

Many entrepreneurs start a business when they are struck by a sudden bright idea – the miracle cure, the conceptual breakthrough. But this type of inspiration isn’t the source that entrepreneurs can generally rely on, or the sources that lend themselves to a process.

They are not repeatable on demand, cannot be taught and learned, and are seldom immediately applicable or even feasible. Leonard Da Vinci’s greatest works were mostly useless to him and his contemporaries because the technology wasn’t available to implement them and the society and economy weren’t prepared to accept them.

HOW TO POSITION YOURSELF FOR OPPORTUNITIES

If an opportunity does not drop on your lap, don’t fret. You can position yourself to be more susceptible to opportunities you are seeking. The following eight steps will put you where you want to be.

1. Decide what business area you want to be in.
2. Analyze the skills and knowledge required by that business.
3. Acquire them. LEARN at every opportunity.
4. Observe good examples of people in similar positions. Analyze their attitudes, your shortcomings and close the gap.
5. Test your knowledge and skills.
6. Become whatever it is you want to be and need to be.
7. Be around people in the business. Joint networks.
8. At the appropriate time, when you spot or sense the opportunity, go after it…

Opportunity search lies in looking for changes. Change is all around. More than that, we are facing change of unprecedented variety and intensity. And while some individuals and companies have prospered and grown in the midst of change, others have deteriorated and declined.

Why? Because successful individuals and companies recognize that things must change, and they position themselves to exploit these changes while others see change as only a threat and strive to protect themselves from it.

THE PROCESS

Great ideas shouldn’t be ignored when encountered, but neither should they be relied upon to assist in innovation. It’s like finding money in the street. You’re glad it was there and can certainly use it, but you wouldn’t leave your house hoping to find some to pay for the groceries that day!

There is an organized process to opportunity search. This removes the “hit or miss” danger, and reliance on that rare “flash of insight” or “breakthrough idea.” Decision Processes International, or DPI, an international management consulting firm which specializes in providing clients with processes to help them improve the quality of their strategic or operational decisions, gives ten areas of systematic search.

1. Unexpected Success, such as Ray Kroc’s pursuit of why he was selling so many milk shake machines to a place called McDonalds.
2. Unexpected Failure, such as Ford’s miss with the Edsel which should have alerted them to new objectives of the auto buyer, a change eventually exploited by the Mustang.
3. Unexpected External Events, such as the advent of AIDS which led to a boom in the rubber industry.
4. Process Weakness, such as the failure of the post office to provide a guaranteed system of next-day delivery, creating the phenomenal success story of federal Express.
5. Industry/Market Structure Changes, such as those undergone by the telephone industry, leading to the advent of CELCOM and other alternative carriers.
6. High Growth Areas, areas of the business growing faster than the population or user groups would otherwise justify, such as frozen foods dramatically increasing in sales, not because of new consumers, but because the two income family increases the need to have fast, easy-to-prepare dinners readily available.
7. Converging Technologies, such as the penetration of the video cassette recorder and the perfection of the technique to “color” classic black and white movies, creating new revenue opportunities for films gathering dust on the shelves
8. Demographic Change, in areas such as age, education, income, geography and buying mix, which has led to an entire industry catering to the recent phenomenon of the healthy, affluent retired.
9. Changes in Perception, which aren’t based on changing facts but rather changing interpretation of the facts, such as college students’ values changing from drop-out and protest to finding the best-paying job, leading to a growing industry in career planning for undergraduates.
10. New Knowledge, the rarest and most difficult source of innovation, such as Merck & Co, constantly researching new medical applications, having to achieve discovery, validation, government approval and distribution before parents expire, and thereby allowing generic drugs to compete at lower price.

PROCESS QUESTIONS

To seek opportunities in the various areas, we must first of all ask some process questions that will lead us to ferreting out the “hidden” opportunities. For example, some questions to ask in the area of Unexpected Success are:
* What unexpected product success have you had recently?
* In what geographic areas have you had unexpected success recently?
* In what market/industry segments have you experienced unexpected success recently?
* Which customer segments have provided unexpected success recently/
* What unexpected successes have your suppliers/competitors had recently?
* Which of your technologies have had unexpected success recently?
* Which unexpected customer/user groups have brought from you recently?
• Which unexpected sources have asked to sample/distribute/represent your product recently?

Another example is the following set of questions in the areas of Process Weakness:

* What self-contained processes exist in the organization?
* What weakness or “missing link” prevents better process performance?
* Why do some processes perform better at some times than at others?
* What bottlenecks does each of these processes have?

Then go on to ask the following questions:
* What opportunities and ideas can you develop from these unexpected successes/process weaknesses?
* What specific new product/service idea can you think of to satisfy this opportunity?
* What specific new customer/market segment could we serve?
* What specific new geographic markets could we seek?
* What specific new improvement programme could we develop?

INNOVATION

Innovation is the tool of entrepreneurs, and virtually anyone can be entrepreneurial. What differentiates the successful and the unsuccessful innovators is that the former have a system or follows certain principles. Here is a list of do’s and don’ts to remember when innovating. These are not rigid directives but rather a list of suggested guidelines that can help to improve the chances of success.

Do’s

1. Innovation needs strategic direction. There must be a “strategic fit” between any new opportunity and your current or intended business. Every business, over time, develops skills, expertise or a body of knowledge. Opportunities that exploit these strengths have a higher probability of succeeding. The further an opportunity strays form these, the less likely it will succeed.
2. Innovation is both conceptual and perceptual. Both the right (creative) and left (rational) brain are employed by the best innovators. Holistic thinking or the ability to see the “big picture” is a must.
3. The innovation must be perceived as bringing benefit to the person that counts most – the end user. Opportunity that brings value only to the provider is going to be short-lived. The innovation must provide win/win benefits for both parties.
4. Innovation, at first, must start small and be highly focused. It should do only one thing. Consumers can usually only swallow a little bit of innovation at a time. Rather than adding quantum leap features, you might do better by adding new features on an incremental basis over time. Continuous innovation is the key.
5. The best innovations start small. Do not start with grandiose expectations; aim at one specific target. Steve Jobs and Steve Wozniak certainly did not foresee a US$1 billion company when they assembled their first personal computer in their garage.
6. Innovation does, however, aim for leadership eventually. If the opportunity is innovative enough, not to aim for eventual leadership would be to rob it of its potential.

Don’ts

1. Don’t try to be clever. The patent office is full of clever ideas that never got off the paper they were written on. Evolution, not revolution, happens more frequently.
2. Don’t try to do too many things at once. The most successful innovators usually have singularity of purpose. Only geniuses like Da Vinci or Thomas Edison could innovate in a variety of different fields simultaneously.
3. Don’t wait until the innovation is 100 percent perfect. Launching an innovation in its “almost right” format is perfectly acceptable and highly recommendable. This is the only way to test it and find out what other improvements are required. The cost of making it “perfect” may not be justified and may, in fact, kill a good “almost right” opportunity.
4. Don’t innovate for the future. Innovate for the present! Immediate payback fuels continuous improvement and innovation.

So, recognize the role of innovation, learn the process and skills of innovating, and apply these innovative abilities on a regular disciplined basis. Don’t wait for opportunity – look for it and exploit it. It is untrue that opportunity knocks but once – it is constantly knocking. The problem is that most people simply ignore it, or open the door and don’t recognize it!

View a negative experience in your life like you’d look at a photo negative.
A single negative cancreate an unlimited number of positive prints.

- Gerhard Gschwandtner.

Anyone who would like to share their experience or give any feedback on this article, please do so…I would love to hear from you.

KC See

How Social Media is changing the Landscape of Business.

Published on Friday, December 19th, 2008 | No Comments

It’s a tough time to be in business these days. If you haven’t heard already, the days of merely using advertising as a tool for branding is long gone. In its place is the growing popularity of PR to spread brand awareness via various media by spreading brand affirmation messages and brand maintenance campaigns.

And now that too is dying a slow death.

I had the opportunity of meeting three gurus in this arena. I met the founder of Wikipedia, Jimmy Wales; the founder of Sim City, Will Wright and the founder of Flickr, Stewart Butterfield; and their thoughts and achievements reaffirm what I have learnt. Further my good friend Willie Lim reinforced this. This is what I learnt:

1. The new social media marketing is causing ripple effects; jumping tracks from online destinations and insidiously making their mark onto the real world. The strategy is swiftly overtaking the PR route. And if you’re not part of the new media (or — gasp — you don’t even know what it is!) you’ll be biting the dust of your competitors who are leveraging on this new strategy pretty soon.

2. Facebook, MySpace and even Twitter are part of the new social media connection; all of them a tool to connect an audience who are already tuned in; which essentially means a targeted audience at your disposal. Use them wisely and you’ll be on your way. Everything is done in a heartbeat, and because everyone is able to dictate what filters through their lens, they are able to decide when to tune out – as in the case of advertising.

3. The new social media method is a more subtle approach. Brands talk to customers as if they are their friends; companies employ bloggers to help spread the message about their product; and that veterinarian you go to has an online forum for pet-lovers. The spreading of message usually comes from someone they trust – a blog they regularly read, or from someone who they trust who have used that brand before. People band together to rally a message and that is a tool more powerful than billion-dollar advertising campaigns or a slickly packaged PR exposure.

The one caveat with using social media marketing is that your product or service has to be as good as you say. The new era brings with it the quick and easy route of dissemination of ideas; if you’re good, they’ll know it and if you’re bad, well, you better start packing before news spreads like wildfire.

The golden rule? Engage your customers; share your knowledge and resources and be open about your ideas. And if you play your cards right, pretty soon you’ll find old customers — and new ones — beating down that path to your door. And if you play it really well, they’ll bring their friends along with them too.

Some of us have started on this social media marketing and I would love to hear from you on this…please give your comments.

HOW YOUR BUSINESS CAN CAPITALISE ON THE PRESENT ECONOMIC SITUATION AND BEAT YOUR COMPETITORS!

Published on Saturday, November 8th, 2008 | 3 Comments

If we believe what we read in the media, the world is heading for the worst global economic slowdown since the Great Depression. Fact is, your business will be affected whether you like it or not.
For those who do not believe this, you might end up doing NOTHING and that can be dangerous. On the other hand, for those who believe it, you might just panic and react in different ways: Pressurizing sales staff to bring in more sales, trying to work longer hours, reducing your marketing expenses, or expand new product lines and hence confusing the focus of your business.
Question is: Are these the smartest ways to deal with the impending economic slowdown?
What we suggest that you should do is to start by re-examining your business model and exploring alternatives. When the market change, the business must change, otherwise the chance of surviving this economic storm is going to be minimal, let alone beat the competitors.
But change can be DIFFICULT, if you depend on internal initiatives. Drawing only on your internal resources and experts is unlikely to help your organization, especially so if they have been working in the same environment year in year out, blinded by industry norms. You just can’t see things from the inside. Great ideas always come from the fringe or even outside your industry.
Every crisis has its opportunity and this could actually be a great time for your business to surge ahead of your competitors. Do you see the opportunities, and are actively taking advantage of it? Or do you only see the threats?
You need a clear, systematic way of how you can beat the natural human tendencies to look ‘inwards’ and then putting in place smarter strategies which will ensure that your business will not only survive, but will thrive regardless of the economic climate.
THere are many areas you need to look at but lets just take one area and talk that through with you: SALES.
Whatever the approach might be…Sales is the Key!
Sales is the key to all business success. Ask yourself what does it takes for you to get a new customer? How much does your customer buys from you and why is he not buying more and more often? As part of your review strategy, you need to have clear specific answers to the following questions:
 What is your current cost per sales and do you realise that it will go up further?
 Is the competition biting into your market? Are your competitors coming out with similar or even snazzier products/services to take away your customers?
 How fast or easy is it for you to fill your business with new potential customers? How good are you in getting them to buy?
 How much business are you getting from your current customers? Are they buying from your competitors as well? If so, why?
 Are you overly dependent on some customers? Are they squeezing you for price and payment terms?
 Are you managing the relationship pro-actively and advising/updating customers on other products and services that you are also offering?
 Are your sales affected by an underperforming sales work force and you are not getting the results you want?
Your answers to the questions above will probably make you realise that there are opportunities to build a stronger and more successful business. It is just that nobody is asking you these questions at this moment. And we are only asking questions on your sales area, and have not touched production, supply chain management, financials or your marketing area.

This is your business, you control it: Make sure you do. Taking a second look at your business is critical and has to be done NOW before it is too late.

Mike Douglas on Family

Published on Thursday, October 18th, 2007 | No Comments

I picked up a copy of Newsweek (Sept 17th issue) at the airport and as usual spend the time on the plane from Singapore to Malaysia reading …..and up pops this LOVELY article written by Mike Douglas. Yes Mike Douglas a.k.a Mr. Gordon Gecko from “Wall Street”
I think every father should read this.

Go to http://www.newsweek.com/id/40725

In this article, he talks about his challenges in balancing work and family in his early years. How in his first marriage, his work is his priority and hence missed out on the growing up of his children. His second marriage to Catherine Zeta Jones,25 years his junior gave him a second chance. At 65 he has two young kids ; a 4-year old daugther and a 7-year old son!
THe BIG change for him now is as he said ” My life is centered around my family’s schedule.”
WOW……that’s coming from a million dollar celebrity.
What is most interesting is the advise that his father, the equally well known Kirk Douglas gave him. Mike Douglas wrote; “He pointed toward Catherine and said, “When it’s all over, all you really have is your wife. You can dote on your kids all you want, but they’re going to grow up and leave you someday. Then it will be just the two of you.”

Food for thoughts.

Building a Learning Culture in Organizations

Published on Thursday, October 18th, 2007 | No Comments

Beijing in October is a lovely place in so far as the weather is concerned.Not the traffic.Not the pollution.
CPT* grad Kevin from Singapore dropped by at the hotel and took me and our Country manager Joelynne out for dinner. We had hotpot ….the thing to do in the nice cold weather. The joke is Kevin could not find time to buy me dinner in Singapore or in Malaysia and we both have to be out of our respective countries in order to make it happen.
I was sharing with him about our program with a French Company which a big operation in China. We were running a ROI on Training program here with 20 training managers and execs. from this company. One of the topics that was discussed at the session was on how to build a learning culture in a typical Multi-national Company with Asian employees.
My observation which is confirmed by a recent survey done by a wellknown HR consulting company; is that employees in China more than any other countries value learning opportunities as a priority in choosing their place of employment.
However I hasten to point out that does not mean that it is easier to inculcate a learning culture in China. I believe this desire for learning is more self serving rather than directed towards organizational improvements.
I made five suggestions to the training faculty of this company on what they need to do to get a learning culture going;

1) Teach managers how to get business results from training
2) Get HR and training people to understand the business more and speak their language,thereby directing training to be more results oriented rather than activity oriented.
3) Align individual learning to organizational learning
4) Set systems to transfer learning in the classroom to actual practice in the work place.
5) Get every manager and supervisors to be coaches or mentors.

If any organization can get this done ; the journey towards organizational excellence would be a lot smoother.

And as I have always qouted Aries De Geus, Former Planning Co-ordinator, Royal Dutch Shell;
“The ability to learn faster than your competitors may be the only sustainable competitive advantage”

* CPT- Certified Professional Trainer

TRAINING FOR BUSINESS RESULTS

Published on Tuesday, October 2nd, 2007 | No Comments

Companies are spending money on training, but on haphazard and poorly planned training activities with little results to show in terms of enhancing the quality of the workforce and their performance. However, management cannot be totally blamed for this.

We attributes this gap to the people who understands training, people such as training managers, trainers and training consultants, for failing to sufficiently and professionally communicate, advice, guide, sell or inform the management.

Management generally wants to get clear and straightforward answers to one question before they agree to invest in training – “How do we get business results from training?”

The emphasis is on business results, and not on just having done “20 programmes this year,” as one training manager responded to a question on his achievements for the year. Results – not activities.

Business results occur when skills taught during a training activity are applied on the job, thereby improving job performance. Here are some tips from KC to ensure that the organization gets business results form its training investment:

1. Training activities must be linked to business needs and not just to the latest and hottest seminar in town.

Training must originate from business needs – for instance, a bank’s need to increase revenue by getting the tellers to cross-sell more-and not from simply responding to intermittent training requests without sufficient analysis to determine the reason for that request.

For example, a request like “Can you send the telephone operator for a telephone techniques course?” is not a need but suggested solution. The real business need could be to reduce customer complaints about having to wait a long time for calls to be picked up. If that operator has to answer 2,500 calls a day, the problem is not necessary a lack of telephone techniques – it could be a situation of work overload and training alone might not help.

2. Training must be performance based. Once business needs are identified, then next step is to identify what specific performance needs to be improved in order to either overcome a business problem – for instance, too many rejects form customers; or fulfill a business opportunity – for instance, staff to be able to sell a new line of products.

Proper training identification (TNI) must be carried out in order to provide valuable inputs to ensure that the training programme is designed to improve performance.

3. Work environment and the learning experience must support each other. Too often, training carried out results in the trainee going back to a working environment that does not support the learning experiences she has just gone through. A typical example is the employee who went for a seminar on motivation, got “excited” and returns back to working environment that regularly demotivates her. In six months, she’s back to her original self.

One reason could be that the training programme was designed without sufficient pre-analysis that would enable the programme to be customized to relate to actual work situations.

Quest Group conducts “Measuring the R.O.I. of HR Development” workshop and runs the prestigious Certified Professional Trainers Course. Those seeking a career in training or want to know more about the workshop can write to: cpt@masteryasia.com for a free consultation in Singapore, Kuala Lumpur, Shanghai and Beijing.

Edgar Tham on Resilience

Published on Tuesday, September 18th, 2007 | No Comments

There is a wonderful example given by Edgar Tham, our Coaching guru during his class on Certificate in Coaching where he got his coachee (yuks!) to do research on what is the normal time length between someone taking up a certain sport competitively and when they become championship material.

The common answer is 8 to 12 years and this very fact got his coachee to be more resilient and more motivated. Well I like to relate that to training and ask; “How long does it really take for us to become “Championship-class” Trainers?

Won’t be very different; I guess.

And then two days later I got this story on the internet that is equally inspiring;

The Bamboo and the Fern

One day I decided to quit … I quit my job, my relationship, my spirituality.
I wanted to quit my life. I went to the woods to have one last talk with God.
“God”, I said. “Can you give me one good reason not to quit?”
His answer surprised me. “Look around,” he said. “Do you see the fern and the bamboo?”
“Yes”, I replied.

“When I planted the fern and the bamboo seeds, I took very good care of them.
I gave them light. I gave them water. The fern quickly grew from the earth.
Its brilliant green covered the floor. Yet nothing came from the bamboo seed.
But I did not quit on the bamboo.

In the second year the Fern grew more vibrant and plentiful.
And again, nothing came from the bamboo seed. But I did not quit on the bamboo.
In the third year, there was still nothing from the bamboo seed. But I would not quit.
In the fourth year, again, there was nothing from the bamboo seed. But I would not quit.

Then in the fifth year a tiny sprout emerged from the earth.
Compared to the fern it was seemingly small and insignificant.

But just 6 months later the bamboo rose to over 100 feet tall. It had spent the five years growing roots.
Those roots made it strong and gave it what it needed to survive.”

He then said to me, “Did you know, my child, that all this time you have been struggling, you have actually been growing roots.
I would not quit on the bamboo. I will never quit on you. Don’t compare yourself to others.

The bamboo had a different purpose than the fern, yet, they both make the forest beautiful.
Your time will come and you will rise high!”

Good days give you happiness.
Bad days give you experiences.
Both are essential to life, so keep going.

Edgar Tham is our Master Coach for our Certificate in Coaching programme and also the Certified Professional Coach programme. For more info; call
603-90596218 and ask for Angel or 65-6252968 and ask for Ikram.

How to write messages to on line communities that will get you the response that you need.

Published on Monday, February 26th, 2007 | 6 Comments

One way for you to get connections and support for what you are working on is to write to relevant interest groups or online communities. You will realise how exciting it is to write a message and have lots of people respond to you. However you must know how to write it well (I am not talking about grammar or language proficiency).

Here are the rules that would guarantee you better results.

  1. Write to give not to get. You get better results if you attract people to what you have, rather to push things to others and try to get what you want.
  2. Be open, honest and don’t give the impression that you have something to hide. So give your full name and any other details that would be relevant to the recipient.
  3. Write to others with a respect for their intelligence. Some of the message I came across is so blatantly sleazy and treat your readers as if they are not able to see through what you are trying to do. You might as well be honest and you will get more respect.
  4. Write to explain and to give people a bigger picture not just to “get down to the business” mentality.

I believe this will help some of you. What is your experience with this?

What is a professional trainer?

Published on Friday, February 23rd, 2007 | 5 Comments

Professional TrainerSo what is a professional trainer? I guess any one who call himself a professional trainer implies two things.

One is that he has achieved certain standards. These standards could either be set by industry groups as in professional bodies or by legislation if any. There is no one organisation in the world that sets such standards. In the case of Certified Professional Trainers program offered by the Quest Group; the standards are set by the IPMA (International Professional Managers Association), U.K. There are other organisations and therefore the value of the certification would depends on the reputation and the coverage of the awarding body.

The second implication when you call yourself a professional trainer; it means that you can and will be earning a fee in that profession as oppose to earning a salary. You will be available to be engaged as a trainer by potential clients. If you are earning a salary as a internal trainer in an organisation; you will probably be referred to as an in house trainer rather than a professional trainer.

Why am I talking about this? Well, there are organisations offering programs to train people to be “professional” trainers but are run by trainers who are employed and has questionable success as professional trainers. So what do you think?

How do you know you learnt something?

Published on Tuesday, February 20th, 2007 | 4 Comments

I met Jean in Shanghai. He is a French guy attending my Stand up and Speak program, done in house for a large multinational in China. Great responsive participant (although I don’t always understand what he is saying); the type that all trainers look for. He came to me at the end of the seminar to say thank you and told me that he has learnt a lot. Then he went on to say that he is very tired and that is good. I must have looked puzzled because he went on to explain that this is how he knows whether he learnt some thing. He knows it when he feels tired. That is perhaps one of the most interesting way of determining your ROI in training that I ever come across.

How do I know I learnt something? I know it when I could not wait to get back to the real world and put something into action. We all learnt differently and respond in so many different ways. But you really learnt nothing unless something changed. How do you know you learnt something?